Terms of service

User Agreement

Effective Date: June 28, 2017

This User Agreement (this “Agreement”) is a contract between you (“you” or “User”) and GoStudeo. (“GoStudeo”, “we,” or “us”).  You must read, agree to, and accept all of the terms and conditions contained in this Agreement in order to use our website located at www.gostudeo.com, all affiliated websites, including mobile websites and applications, owned and operated by us, our predecessors or successors in interest, or our Affiliates (collectively, the “Site”), all services (except the Freelancer Services), applications and products that are accessible through the Site that link to or reference this Agreement (“Site Services”) whether provided by us or our Affiliates.

This Agreement includes and hereby incorporates by reference the following: GoStudeo Fee Agreement; Terms of Use; Cookie Policy; Privacy Policy; Freelancer Membership Agreement; GoStudeo Payroll Agreement; Proprietary Rights Infringement Reporting Procedures; “GoStudeo Team” Software License Agreement; API Terms of Use; GoStudeo Widget Terms of Use; Hourly, Bonus, and Expense Payment Agreement with Escrow Instructions; and Fixed-Price Escrow Instructions, as such agreements may be in effect and modified by GoStudeo from time to time (collectively, with this Agreement, the “Terms of Service”). The Terms of Service are available at www.gostudeo.com/legal/.

Subject to the conditions set forth herein, GoStudeo may, in its sole discretion, amend this Agreement and the other Terms of Service at any time by posting a revised version on the Site and will provide reasonable advance notice of any amendment that includes a Substantial Change.  If the Substantial Change includes an increase to Fees charged by GoStudeo, GoStudeo will provide at least 30 days’ advance notice of the change, but may not provide any advance notice for changes resulting in a reduction in Fees or any temporary or promotional Fee change.  Any revisions to the Terms of Service will take effect on the noted effective date or when posted if there is no noted effective date (each, as applicable, the “Effective Date”).

Your continued use of the Site or the Site Services after the Effective Date of a revised version of this Agreement or of any other Terms of Service constitutes your acceptance of and agreement to be bound by the Terms of Service as revised.  In the event of a conflict between this Agreement and the other Terms of Service, this Agreement will control unless the other Agreement explicitly states that it controls.  Capitalized terms are defined throughout this Agreement and in Section 23 (Definitions).

YOU UNDERSTAND THAT BY USING THE SITE OR SITE SERVICES AFTER THE EFFECTIVE DATE, YOU AGREE TO BE BOUND BY THE TERMS OF SERVICE, INCLUDING THE MANDATORY BINDING ARBITRATION AND CLASS ACTION/JURY TRIAL WAIVER PROVISION IN SECTION 21.4 OF THIS AGREEMENT.  IF YOU DO NOT ACCEPT THE TERMS OF SERVICE IN ITS ENTIRETY, YOU MUST NOT ACCESS OR USE THE SITE OR THE SITE SERVICES AFTER THE EFFECTIVE DATE.  IF YOU AGREE TO THE TERMS OF SERVICE ON BEHALF OF AN ENTITY, OR IN CONNECTION WITH PROVIDING OR RECEIVING SERVICES ON BEHALF OF AN ENTITY OR AGENCY, YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO BIND THAT ENTITY OR AGENCY TO THE TERMS OF SERVICE.  IN THAT EVENT, “YOU” AND “YOUR” WILL REFER AND APPLY TO THAT ENTITY OR AGENCY.

 1. Purpose of Site

The Site is a marketplace where Clients and Student Freelancers can identify each other and advertise, buy, and sell Freelancer Services online.  Subject to the Terms of Service, GoStudeo provides the Site Services to Users, including hosting and maintaining the Site, enabling the formation of Service Contracts, and coordinating disputes related to those Service Contracts.  If Users agree on terms for Freelancer Services, a Service Contract is formed directly between such Users, subject to the provisions set forth in Section 2 (Contractual Relationship Between Client and Student Freelancer).  When a User enters a Service Contract, the User uses the Site to engage, communicate, invoice and pay online.

2. Contractual Relationship Between Client and Student Freelancer

You acknowledge and agree that a Service Contract is comprised of the following agreements (as applicable): (a) The Fixed-Price Escrow Instructions; (b) the Hourly, Bonus and Expense Payment Agreement with Escrow Instructions; (c) the Engagement terms awarded and accepted on the Site to the extent that the terms do not, and do not purport to, expand GoStudeo’s obligations or restrict GoStudeo’s rights under the Terms of Service; (d) the terms in Section 8 (Service Contract Terms), unless other terms are agreed to by the parties, to the extent that the provisions do not, and do not purport to, expand GoStudeo’s obligations or restrict GoStudeo’s rights under the Terms of Service; and (e) any other contractual provisions accepted by both the Client and the Student Freelancer, to the extent that the provisions do not, and do not purport to, expand GoStudeo’s obligations or restrict GoStudeo’s rights under the Terms of Service.  You acknowledge and agree that GoStudeo is not a party to any Service Contracts, and that the formation of a Service Contract between Users will not, under any circumstance, create an employment or other service relationship between GoStudeo and any Student Freelancer.

Fixed-Price Engagements.  If Users choose fixed-price compensation, then the Users agree that they will be bound by, and GoStudeo Escrow will follow, the Fixed-Price Escrow Instructions.

Hourly Engagements.  If Users choose hourly compensation, then the Users agree that they will be bound by, and GoStudeo Escrow will follow, the Hourly, Bonus and Expense Payment Agreement with Escrow Instructions.

3. Payment Terms

The fees to use the Site and Site Services are paid solely by the Client. When a Client pays a Freelancer, or when funds related to an Engagement are otherwise released to a Freelancer as required by the applicable Escrow Instructions, GoStudeo Escrow will credit the Freelancer Escrow Account for the full amount paid or released, and then subtract and disburse to GoStudeo a service fee of 10% (the “Service Fee”).  The Client agrees to pay GoStudeo the Service Fee for using the Site’s communication, invoicing, dispute resolution and payment services, including Payment Protection.

If Client fails to pay the Freelancer Fees or any other amounts due under the Terms of Service, whether by canceling Client’s credit or debit card, initiating an improper chargeback, or any other means, GoStudeo may suspend or close Client’s Account and revoke Client’s access to the Site, including Client’s authority to use the Site to process any additional payments, enter into Service Contracts, or obtain any additional Freelancer Services.  Without limiting other available remedies, Client must pay GoStudeo upon demand for amounts owed under the Terms of Service, plus interest on the outstanding amount at the lesser of one and one-half percent (1.5%) per month or the maximum interest allowed by applicable law, plus attorneys’ fees and other costs of collection to the extent permitted by applicable law.  To the extent permitted by applicable law, GoStudeo or GoStueo Escrow, at our discretion, may set off amounts due against other amounts received from or held by GoStudeo or GoStudeo Escrow for Client, make appropriate reports to credit reporting agencies and law enforcement authorities, and cooperate with credit reporting agencies and law enforcement authorities in any resulting investigation or prosecution.

Client acknowledges and agrees that GoStudeo Escrow will charge Client’s designated Payment Method for the Freelancer Fees: (a) for Fixed-Price Contracts, upon Client’s acceptance and approval of the Freelancer Services, and (b) for Hourly Contracts, on the Monday after the week in which work was performed.  Therefore, and in consideration of the Site Services provided by GoStudeo and the Escrow Services provided by GoStudeo Escrow, Client agrees that once GoStudeo Escrow charges the Client’s designated Payment Method for the Freelancer Fees as provided in this Agreement or the other Terms of Service, the charge is non-refundable, except as otherwise required by applicable law.  Client also acknowledges and agrees that the Terms of Service provide a dispute resolution process as a way for Client resolve disputes.  To the extent permitted by applicable law, Client therefore agrees not to ask its credit card company, bank, or other Payment Method provider to charge back any Freelancer Fees or other Fees charged pursuant to the Terms of Service for any reason.  A chargeback in breach of the foregoing obligation is a material breach of the Terms of Service.  If Client initiates a chargeback in violation of this Agreement, Client agrees that GoStudeo or GoStudeo Escrow may dispute or appeal the chargeback and institute collection action against Client.

Client hereby authorizes GoStudeo and GoStudeo Escrow to run credit card authorizations on all credit cards provided by Client, to store credit card and banking or other financial details as Client’s method of payment for Services, and to charge Client’s credit card (or any other Payment Method).  Credit cards and PayPal accounts and, if applicable, bank accounts in most countries will be charged by GoStudeo Escrow.

When Client authorizes the payment of the Freelancer Fees for a Fixed-Price Contract on the Site, Client automatically and irrevocably authorizes and instructs GoStudeo Escrow or Elance Limited to charge Client’s Payment Method for the Freelancer Fees.  When Client approves or is deemed to have approved a Time Log for an Hourly Contract, Client automatically and irrevocably authorizes and instructs GoStudeo Escrow to charge Client’s Payment Method for the Freelancer Fees.

By providing Payment Method information through the Site, Client represents, warrants, and covenants that: (a) Client is legally authorized to provide such information; (b) Client is legally authorized to perform payments using the Payment Method(s); and (c) such action does not violate the terms and conditions applicable to Client’s use of such Payment Method(s) or applicable law.  When Client authorizes a payment using a Payment Method via the Site, Client represents, warrants, and covenants that there are sufficient funds or credit available to complete the payment using the designated Payment Method.  To the extent that any amounts owed under this Agreement or the other Terms of Service cannot be collected from Client’s Payment Method(s), Client is solely responsible for paying such amounts by other means.

4. Service Contract Terms

Unless otherwise expressly agreed to in writing by both Users, the default terms and conditions of the Service Contract that a Freelancer enters directly with a Client when the Freelancer agrees to provide Freelancer Services to the Client are as set forth in this Section.   Users may agree between them on any additional or different terms for their Service Contract as long as such terms do not and do not purport to affect the rights or responsibilities of GoStudeo or violate the Terms of Service.  GoStudeo is not a party to any Service Contract by or between Users.

Users agree that the terms concerning the Service Contract described on the Site, including Freelancer Fees, rates, hours, and milestones, form part of the Service Contract.  Users agree to obtain the consent of the other before making changes to the Service Contract by adding additional or different milestones or making other changes to the Service Contract on the Site.  If consent of the other party is not first obtained, the other party may reject such changes by terminating the Service Contract  or accept such changes by continuing to work on the Service Contract.

Freelancer will perform the Freelancer Services in a professional and workmanlike manner and will timely deliver any agreed upon Work Product. The manner and means of performing the Freelancer Services will be determined and controlled solely by Freelancer, which is engaged by Client as an independent contractor.

Under Hourly Contracts, either Client or Freelancer has the right to terminate the Service Contract after providing any required notice, or immediately on the end date specified in the Service Contract terms and/or upon completion of the Freelancer Services, in the event of a material breach, or with the consent of the other party.  Except as required by law, Client remains obligated to pay the Freelancer Fees for any Freelancer Services provided prior to termination of the Hourly Contract.

Under Fixed-Price Contracts, once a Client’s Payment Method has been charged to fund the escrow account for the Engagement, absent a full refund to Client by Freelancer, the Service Contract does not terminate until the Freelancer Services are completed.  However, either Client or Freelancer has the right to terminate a Fixed-Price Contract at any time with the consent of the other party or in the event of a material breach.  If a Fixed-Price Contract is terminated, Client does not have the right to recover any payments already released to Freelancer from the escrow account for the Engagement.

5. Relationship with GoStudeo

GoStudeo is not a party to the dealings between Client and Freelancer, including posts, proposals, screening, selection, contracting, and performance of Freelancer Services. GoStudeo does not introduce Freelancers to Clients or help Freelancers find Engagements. GoStudeo merely makes the Site Services available to enable Freelancers to identify and determine the suitability of Clients for themselves and to enable Clients to identify and determine the suitability of Freelancers for themselves. GoStudeo does not, in any way, supervise, direct, or control Freelancer or Freelancer’s work. GoStudeo does not set Freelancer’s work hours, work schedules, or location of work, nor is GoStudeo involved in determining if the Freelancer Fees will be set at an hourly or fixed rate for a Service Contract. GoStudeo will not provide Freelancer with training or any equipment, labor, or materials needed for a particular Service Contract. GoStudeo does not provide the premises at which the Freelancer will perform the work. GoStudeo makes no representations about, and does not guarantee the quality, safety, or legality of, the Freelancer Services; the truth or accuracy of Freelancer’s listings on the Site; the qualifications, background, or identities of Users; the ability of Freelancers to deliver the Freelancer Services; the ability of Clients to pay for the Freelancer Services; or that a Client or Freelancer can or will actually complete a transaction.

GoStudeo does not deduct any amount for withholding, unemployment, Social Security, or other taxes for Client or Freelancer, each of which is solely responsible for all tax returns and payments required to be filed with or made to any federal, state, or local tax authority in any nation with respect to Freelancer’s performance, and Client’s acceptance, of Freelancer Services.

GoStudeo is not required to and may not verify any feedback or information given to us by Freelancers or Clients, nor does GoStudeo perform background checks on Freelancers or Clients.

You hereby acknowledge and agree that GoStudeo may provide information on the Site about a Freelancer or Client, such as feedback, composite feedback, including a strength or risk score, geographical location, or verification of identity or credentials.  However, such information is based solely on data that Freelancers or Clients voluntarily submit to GoStudeo and does not constitute and will not be construed as an introduction, endorsement, or recommendation by GoStudeo; GoStudeo provides such information solely for the convenience of Users.

3. GoStudeo’s Role

You expressly acknowledge, agree, and understand that: (a) the Site is merely a venue where Users may act as Clients and/or Freelancers; (b) GoStudeo is not a party to any Service Contracts between Clients and Freelancers; (c) you are not an employee of GoStudeo, and GoStudeo does not, in any way, supervise, direct, or control the Freelancer or Freelancer Services; (d) GoStudeo will not have any liability or obligations under or related to Service Contracts for any acts or omissions by you or other Users; (e) GoStudeo has no control over Freelancers or the Freelancer Services offered or rendered by Freelancers; and (f) GoStudeo makes no representations as to the reliability, capability, or qualifications of any Freelancer or the quality, security, or legality of any Freelancer Services, and GoStudeo disclaims any and all liability relating thereto.

4. Limitation of Liability

GoStudeo is not liable, and you agree not to hold us responsible, for any damages or losses arising out of or in connection with the Terms of Service, including, but not limited to:

  • your use of or your inability to use our Site or Site Services;
  • delays or disruptions in our Site or Site Services;
  • viruses or other malicious software obtained by accessing, or linking to, our Site or Site Services;
  • glitches, bugs, errors, or inaccuracies of any kind in our Site or Site Services;
  • damage to your hardware device from the use of the Site or Site Services;
  • the content, actions, or inactions of third parties’ use of the Site or Site Services;
  • a suspension or other action taken with respect to your account;
  • your reliance on the quality, accuracy, or reliability of job postings, Profiles, ratings, recommendations, and feedback (including their content, order, and display), or metrics found on, used on, or made available through the Site; and
  • your need to modify practices, content, or behavior or your loss of or inability to do business, as a result of changes to the Terms of Service.

ADDITIONALLY, IN NO EVENT WILL GOSTUDEO, OUR AFFILIATES, OUR LICENSORS, OR OUR THIRD-PARTY SERVICE PROVIDERS BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR INDIRECT COSTS OR DAMAGES, INCLUDING, BUT NOT LIMITED TO, LITIGATION COSTS, INSTALLATION AND REMOVAL COSTS, OR LOSS OF DATA, PRODUCTION, PROFIT, OR BUSINESS OPPORTUNITIES.  THE LIABILITY OF GOSTUDEO, OUR AFFILIATES, OUR LICENSORS, AND OUR THIRD-PARTY SERVICE PROVIDERS TO ANY USER FOR ANY CLAIM ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE OTHER TERMS OF SERVICE WILL NOT EXCEED THE LESSER OF: (A) $2,500; OR (B) ANY FEES RETAINED BY GOSTUDEO WITH RESPECT TO SERVICE CONTRACTS ON WHICH USER WAS INVOLVED AS CLIENT OR FREELANCER DURING THE SIX-MONTH PERIOD PRECEDING THE DATE OF THE CLAIM.  THESE LIMITATIONS WILL APPLY TO ANY LIABILITY, ARISING FROM ANY CAUSE OF ACTION WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE OTHER TERMS OF SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH COSTS OR DAMAGES AND EVEN IF THE LIMITED REMEDIES PROVIDED HEREIN FAIL OF THEIR ESSENTIAL PURPOSE.  SOME STATES AND JURISDICTIONS DO NOT ALLOW FOR ALL OF THE FOREGOING EXCLUSIONS AND LIMITATIONS, SO TO THAT EXTENT, SOME OR ALL OF THESE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

8. Release

In addition to the recognition that GoStudeo is not a party to any contract between Users, you hereby release GoStudeo, our Affiliates, and our respective officers, directors, agents, subsidiaries, joint ventures, and employees from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with any dispute you have with another User, whether it be at law or in equity.  This release includes, for example and without limitation, any disputes regarding the performance, functions, and quality of the Freelancer Services provided to Client by a Freelancer and requests for refunds based upon disputes.

9. Agreement Term

The Terms of Service as amended from time to time, will become effective on the later of the Effective Date or your first visit to the Site and will remain in effect for the duration of your use of the Site or Site Services.  Unless both you and GoStudeo expressly agree otherwise in writing, either of us may terminate this Agreement in our sole discretion, at any time, without explanation, upon written notice to the other, which will result in the termination of the other Terms of Service as well, except as otherwise provided herein.  You may provide written notice to hey@gostudeo.com. In the event you properly terminate this Agreement, your right to use the Site is automatically revoked, and your Account will be closed; however, (a) if you have any open Engagements when you terminate this Agreement, you will continue to be bound by this Agreement and the other Terms of Service until all such Engagements have closed on the Site; (b) GoStudeo will continue to perform those Site Services necessary to complete any open Engagement or related transaction between you and another User; and (c) you will continue to be obligated to pay any amounts accrued but unpaid as of the date of termination or as of the completion of any open Engagements, whichever is later, to GoStudeo for any Site Services and to any Freelancers for any Freelancer Services.  Without limiting any other provisions of the Terms of Service, the termination of this Agreement for any reason will not release you, any User with whom you have entered into a Service Contract, or GoStudeo from any obligations incurred prior to termination of this Agreement or that thereafter may accrue in respect of any act or omission prior to such termination.  Those portions of the Terms of Service necessary to implement the foregoing survive termination of this Agreement for any reason.

Without limiting GoStudeo’s other rights or remedies, we may temporarily suspend, indefinitely suspend, or permanently revoke your access to the Site and refuse to provide any or all Site Services to you if: (i) you breach the letter or spirit of any terms and conditions of this Agreement or other parts of the Terms of Service; (ii) we suspect or become aware that you have provided false or misleading information to us; or (iii) we believe, in our sole discretion, that your actions may cause legal liability for you, our Users, or GoStudeo or our Affiliates; may be contrary to the interests of the Site or the User community; or may involve illicit activity.  If your Account is suspended or closed, you may not use the Site under the same Account or a different Account or reregister under a new Account without GoStudeo’s prior written consent.  If you attempt to use the Site under a different Account, we reserve the right to reclaim available funds in that Account and/or use an available Payment Method to pay for any amounts owed by you to the extent permitted by applicable law.

Without limiting GoStudeo’s other rights or remedies, if you engage in actions or activities that circumvent the Site or otherwise reduce fees owed GoStudeo or our Affiliates under the Terms of Service, you must pay GoStudeo, and you authorize GoStudeo or its Affiliate to charge you, for all fees owed to GoStudeo and our Affiliates and reimburse GoStudeo for all losses and costs (including any and all time of GoStudeo’s employees) and reasonable expenses (including attorneys’ fees) related to investigating such breach and collecting such fees.  In addition, violations of the Terms of Service may be prosecuted to the fullest extent of the law and may result in additional penalties and sanctions.

If your Account is closed for any reason, you will no longer have access to data, messages, files, and other material you keep on the Site.  If practicable or required by law, GoStudeo will retain this information along with all your previous posts and proposals for a period of up to five years from the date of closure.  However, you understand that any closure of your Account may involve deletion of any content stored in your Account for which GoStudeo will have no liability whatsoever.